Shop Policies

Afterpay

Afterpay is available for all Australian purchases over $50AUD. Afterpay's full terms can be found here.

Cancellations

Cancellations may be made within 2 hours of placing your order if the shipping label has not been created. All cancellation requests are treated on a case to case basis and may be denied. Cancellations are not accepted for custom orders or preorders.

Returns, Exchanges, and Damaged/Missing Goods

Due to the handmade nature of our items we do not accept returns or exchanges for change of mind. 

Unfortunately, sometimes mistakes do happen, but we are always happy to make things right! If your item is damaged or faulty, or your order contains an incorrect item/is missing an item please follow these steps:

  • If your order is missing an item please double check your parcel before contacting us. Missing items are frequently still in the package when we ask customers to check, so double checking will save us both time.
  • Take a photo of the item/s clearly showing the issues 
  • Send the photos to info@foxandcactus.com along with your order number and a brief description of the issue if it is not clear from the photo/s
  • Once we have looked over your case we will contact you to arrange a replacement or refund. You will not be responsible for any shipping costs to return incorrect items or to send out replacement items.

Modifying Order Details/Combining Orders

We are not always able to combine orders so please contact us to confirm before placing a second order. If you only want to add one or two items to your existing order please just pop us an email and we can typically edit your order instead of having to manually combine two orders.

Goods will be delivered to the address specified on your order. We are not responsible for incorrect shipping addresses, so please make sure we have the right address for you. If you notice an error after you have placed your order, please contact us immediately by email. If your shipping label has already been created and paid for you will be required to cover the costs to create a new label, and if your order has already been shipped you will need to wait for the order to be returned to us and you will be responsible for the additional shipping charge.

Shipping and Customs

If you are experiencing delays in your tracking please contact your local postal service first (for example USPS) and quote your tracking number. If you are unable to reach a resolution or find a solution with your local postal service please email us and we will do our best to help you.

If you are in the US please make sure you reach out to your local postal service within 30 days of your shipping confirmation email (if it is missing we will need evidence of correspondence in this time to file a claim and resend it for you). If your parcel hasn't had a tracking update in longer than a week please reach out to us.

If you are anywhere else international (outside of Australia or the US) please make sure you reach out to your local postal service within 60 days of your shipping confirmation email (if it is missing we will need evidence of correspondence in this time to file a claim and resend it for you). If your parcel hasn't had a tracking update in longer than two weeks please reach out to us.

We are not responsible for any customs and import duties, or any other local postal requirements that may be issued by your country. Any charges must be paid by the recipient of the parcel so please make yourself familiar with your local import laws and regulations.

Reselling and Artwork Licenses

All of our designs feature original and unique artwork created by Fox and Cactus Pty. Ltd. All items and designs are for personal use only and are not to be copied, imitated, resold, or redistributed without our written permission.

We do not give permission to resell our items in a manner that may reflect negatively on our store. This includes repackaging and reselling our washi as samples, sticker pack samples, or anything that would imply that you are a licensed reseller of our products. 

Product Warnings and Safety

In no event shall Fox and Cactus be liable for any direct, indirect, punitive, incidental, special, or consequential damages to property or life, whatsoever arising out of or connected with the use or misuse of our products. We have very specific warnings on products such as magnets for a reason, and these warnings are to be followed. By placing your order you are confirming that you are fully responsible for the safety of children, animals, and anyone else who comes into contact with these products. See our full terms of service for more in depth liability details.