Need some help?
For any questions or concerns not already covered in our FAQ please contact us at info@foxandcactus.com.
Our business hours are: 9am until 6pm AEST Monday to Friday. We respond to all messages within 72 business hours, thank you!
Contact us here
Quick Questions
Can I combine/edit my order?
We are more than happy to combine orders if your order has not already shipped, just pop us an email with your order numbers.
We can also edit open orders where it will invoice you for the added items rather than placing a second order. If you would like to do this please reply to your open order confirmation email with the items you would like added.
Can I change my shipping address?
We are happy to update addresses at any point - provided shipping labels have not already been created. Pop us an email with your full name, order number, current order address, and the address you would like it changed to and we will get back to you ASAP.
If an order has already shipped we are unable to change the address.
When will my order ship?
We process orders in batches during business hours Monday to Friday and ship orders out 1-2 times a week. We aim to get all orders out as fast as possible but there may be longer waits after big sales or new releases (current processing times are listed in our header banner)! We are a two person team, so we can only work as fast as our hands and legs will let us so we appreciate your patience.
Where is my tracking number?
Tracking numbers will be made available to you via your order shipped email once your order has shipped via Australia Post. If you
chose our untracked letter mail option domestic only) you will not receive a tracking number.
