Shipping Information
General Shipping Information:
All orders are packed and shipped by Emma and Tom from our Fox and Cactus office on the Gold Coast, Queensland.
We are only a team of two, but we do our best to get orders out as quickly as possible! Processing times are always listed in our header banner, but if you'd like to check if something will arrive by a certain date pop us a message and we are more than happy to check!
When will my order ship?
When placing an order please keep in mind that all delivery estimates are referring to the time it will take once your happy mail has been shipped, not from the moment you place your order. Occasionally there can be longer processing times (the time it takes us to make and pack your items before we ship them), especially after new release days or during large events and sales.
We always aim to have your orders shipped as quickly as possible, but if your order isn't dispatched straight away definitely don't stress! We promise we are working as fast as we can and we appreciate your patience. If you would like to check in on the status of an order feel free to drop us an email with your full name and order number.
Can I ship to a PO Box or APO?
All orders are shipped via Australia Post and can be delivered to PO Boxes and Parcel Lockers.
We often have errors returned with APO addresses so we please ask that you ship to an alternate address if possible - if this is not possible please contact us first so we can confirm your address.
Delivery times:
Please note that Australia Post delivers Monday to Friday and their estimates are based on business days only. You can check out the official AP website for the most up to date domestic estimates and international estimates.
Domestic Parcel Post - 2-7 business days*
Domestic Express Post - 2-3 business days*
International Standard - 5-15 business days*
Customs and Duties:
For non-US customers: We do not collect and are not responsible for any customs and import duties, or any other local postal requirements that may be issued by your country. Any charges must be paid by the recipient of the parcel so please make yourself familiar with your local import laws and regulations.
For US customers: We collect all US tariffs at checkout and pay them to our courier, who then pays them on to the US Government. This means the price you pay at checkout is the final price and there will be no extra fees when your order arrives.
*Please note that delivery estimates are only there as a guide and will vary depending on the time of year, and your local postal services.
