Unless there are active lockdowns in Queensland the Fox and Cactus team are working and shipping orders within our normal timeframe.
Once orders are picked up by our trusty couriers (Australia Post for domestic and DHL eCommerce for international) the delivery times are out of our hands and you may experience delays - particularly at peak postal times (October through December).
Australia Post is still occasionally seeing delays due to COVID-19 and shortages in staff. Express Post is also being impacted and no longer has a next day guarantee for most locations - however it is still the faster method when compared to parcel post and is still prioritised.
If you have any questions about current delays, or need help with an order currently with Australia Post please feel free to contact us at firstname.lastname@example.org.
When will my order ship?
When placing an order please keep in mind that all delivery estimates are referring to the time it will take once your happy mail has been shipped, not from the moment you place your order. Occasionally there can be longer processing times (the time it takes us to make and pack your items before we ship them), especially after new release days or during large events and sales.
We always aim to have your orders shipped as quickly as possible, but if your order isn't dispatched straight away definitely don't stress! We promise we are working as fast as we can and we appreciate your patience during these times. If you would like to check in on the status of an order feel free to drop us an email with your full name and order number.
Can I ship to a PO Box or APO?
Australian orders are shipped via Australia Post and can be delivered to PO Boxes and Parcel Lockers.
International orders cannot be shipped to PO Boxes so we ask that you use an alternate address to avoid it being returned to us.
We often have errors returned with APO addresses so we please ask that you ship to an alternate address if possible - if this is not possible please contact us first so we can confirm your address.
Domestic Express & Standard Shipping (Aus Post):
Please note that Australia Post delivers Monday to Friday and their estimates are based on business days only.
All of our international orders are shipped through DHL Global Mail and delivery times will depend entirely on your country and the service you choose.
Tracked Parcel - 2-30 business days*
DHL eCommerce provides tracking subject to the destination countries postal service and if it supports tracking. Once your parcel is scanned into your country it will be trackable through your local postal service (USPS for example) - monitoring it through here can provide more detailed tracking updates.
*Please note that delivery estimates are only there as a guide and will vary depending on the time of year, and your local postal services.
If you have any questions or concerns that haven't been covered here or in our FAQ please do not hesitate to contact us.